Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Oxbow Timothy Treat
Oxbow has made it easy to bring in a variation to your little animals daily intake. Simple Reward Timothy Treats are baked exclusively for rabbits, guinea pigs, chinchillas and other small household pets. Each treat is crafted with fiber-filled timothy grass hay that provides your loved companion with the aromatic timothy flavor. You and your pet will feel good about these healthy snacks as your animal companion will not miss the nourishment these treats have to offer.
- Feed up to 3-4 treats per day.
- Treats should not exceed 2% of your pet's daily food consumption.
- Keep clean, fresh drinking water when feeding.
- Made with 100% Timothy hay
- Contains no artificial colours or flavours
- One of the best sources of enrichment
- Help build a pet-human relationship
- A healthy snack for your small animal
- Adds variety to your pet's diet
- Do not feed these treats in excess of 2% of your pet’s daily diet consumption.
- Keep away from the reach of children.
Nutritional Analysis:
Nutrient |
Percentage Value |
Crude Protein (min.) |
15.00% |
Crude Fat (min.) |
4.50% |
Crude Fibre (max.) |
15.00% |
Moisture (max.) |
10.00% |
Storing Instructions:
- Store at a cool, dry place in its original packaging
- Close the pack tightly after use to maintain freshness
Ingredients:
Timothy meal, oat groats, pearled barley (rolled), canola meal, linseed (flax) meal, wheat gluten, millet, ground flax seed, canola oil, limestone, salt, dried yeast culture (saccharomyces cerevisiae), choline chloride, vitamin E supplement, zinc proteinate, zinc sulfate, ferrous sulfate, niacin, selenium yeast, copper sulfate, vitamin A supplement, folic acid, copper proteinate, d-calcium pantothenate, riboflavin supplement, manganese proteinate, biotin, manganous oxide, thiamine mononitrate, magnesium sulfate, vitamin B12 supplement, sodium selenite, pyridoxine hydrochloride, vitamin D3 supplement, calcium iodate, cobalt carbonate
Manufacturer:
Oxbow Animal Health
Brand:
Oxbow