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A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
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Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Seresto collar is an innovative, long-lasting flea and tick protection for dogs. The collar provides flea and paralysis tick protection for up to 8 months. Plus, it kills Brown dog ticks and controls bush ticks in puppies and dogs. Seresto Collar not only kills but also repels deadly paralysis ticks for 4 months.
Seresto Collar reduces transmission of various diseases carried by brown dog ticks that includes Ehrlichiosis, Babesiosis, Anaplasmosis for four months. Plus, it treats lice, treats and controls Flea Allergy Dermatitis and reduces the spread of life-threatening vector-borne diseases which are transmitted when ticks take a blood meal from your dog.
Seresto collar offers lasting flea and tick protection in puppies from 7 weeks of age. This easy-to-use collar is odourless and water-resistant.
"Now registered with an additional flea tapeworm infection prevention for dogs and a longer paralysis tick protection for 8 months."
Note: With this change there will be some packaging updates highlighted by overstickering existing Seresto stock. Not every stock, though, can be overstickered. Since the Seresto collar hasn't been altered in any manner to obtain the claim extension, all of the stock that is now in circulation effectively controls paralysis ticks for eight months and prevents flea tapeworm infection.
We understand that these adjustments might raise some concerns. Please refer to the FAQs under the More Info tab.
How does it work?
Seresto collar contains unique combination of imidacloprid and flumethrin. The active ingredients spread from where the collar contacts the skin, over the entire skin surface of your dog. Imidacloprid kills fleas and flumethrin kills ticks. The mode of action does not require fleas or ticks to bite and ingest the chemical. Hence, the dog is protected against flea bites. Existing ticks need to be removed as they cannot be killed immediately after collar application. Seresto is especially designed with a safety-closure mechanism for dog’s safety.
Effective for 8 months against fleas Effective for 8 months against ticks, including the deadly paralysis tick
Kills and repels ticks
Water-resistant* 
Odour-freeContraindications:
| Target species | Dogs |
| Mode of administration | Topical |
| Active Ingredients | Flumethrin Imidacloprid |
| Manufacturer | Bayer/Elanco |
| Brand Name | Advantage |
FAQs
Q. Why has the claim for paralysis ticks changed from 4 months to 8 months?
Servo for Dogs previously made the claim that it could control bush ticks (Haemaphysalis longicornis), brown dog ticks (Rhipicephalus sanguineus), and paralysis ticks (Ixodes holocyclus) on dogs for four months. Recent research from two additional studies showed that Seresto was highly effective against paralysis ticks on dogs from months four through eight and that this was true over the course of several months. Seresto is currently approved for use on dogs for an eight-month period for paralysis tick control.
Q. Does Seresto eliminate all ticks on dogs for an entire eight months?
The claims to control bush ticks (Haemaphysalis longicornis) and brown dog ticks (Rhipicephalus sanguineus) on dogs have not changed in 4 months. The claims that tick-borne diseases such babesiosis, anaplasmosis, and ehrlichiosis are also still stand at four months.
Q. Seresto's claims of fleas—have they changed?
Since Seresto controls fleas on dogs and flea larvae in their environment for 8 months, the flea claims have not changed. Seresto now has a new claim that it can effectively manage fleas to prevent an infestation of the flea tapeworm infestation (Dipylidium caninum).
Q. Despite a banner I've seen that reads "8 months," the Seresto tin states "4 months." Will this collar work for eight months?
Yes. The extended claim for paralysis ticks will be highlighted by overstickering existing Seresto stock. Not every stock, though, can be overstickered. Since the Seresto collar has not been altered in any way to obtain the claim extension, all current stock now successfully controls paralysis ticks for a period of eight months. To control brown dog ticks or diseases spread by ticks like ehrlichiosis, the collar should be changed every four months.
Q. How long will the stickers remain on the tins?
The stickers will be used as a temporary measure until new packaging is ready and are a way to let buyers know about the new claim as soon as feasible. Elanco estimates that the revised tins will go on sale in the middle of 2023.
I didn't see one flea after using this topical
It's been long since we're using this collar
Just tie this to her neck and the job is done
Both my pals are well protected with this collar
Just make them wear and be worry-free for 8 months
A: The expiration date of the Seresto Flea And Tick Collar For Dogs Over 8 Kg (Red) is July 2028.
A: The expiration date of the Seresto Flea And Tick Collar For Dogs Under 8 Kg (Blue) we have in stock currently is April 2027.
A: Seresto Collar for large dogs is suitable for dogs over 8 kg in body weight.
A: The Seresto Collar for Dogs Over 8 kg is approximately 70cm long.
A: The Seresto Collar for Large dogs is approximately 70cm long.
A: Seresto Collar is safe for puppies from 7 weeks of age.
A: Seresto Collar & Drontal Allwormer can be a good combination of treatments that protects your dogs against fleas, ticks and gastrointestinal worms.
A: Seresto collar for small dogs is suitable for dogs weighing up to 8 kg and the large collar suits dogs over 8kg.
A: Seresto Collar is safe to use on all dog breeds. Please consult with a veterinarian before using the treatment on your pets.
A: Seresto Collar (Blue) is recommended for dogs under 8kg. For dogs over 8lbs dogs, it is indicated to use Seresto Collar Red. Please consult with a vet if you still wish to use a small collar on your large dog.
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