Faq

Most of the orders are dispatched within 24-48 working hours after the order gets placed. However, In case of stock availability issues and Public Holidays, it may take more than 48 working hours to dispatch the order.

Please be noted that all the prices displayed on our website are in Australian Dollars (AUD). However, if you place an order for shipping outside of Australia, the amount will be charged based on the conversion rate in US Dollars (USD).

Depending on the location, orders are delivered within 3-10 business days. In our experience, most orders are delivered within 3-5 business days but we do advise customers to allow for 10 working days. If your order is not delivered within 10 business days, please contact our customer service team for assistance.

A shipping confirmation email will be sent to you as soon as your order is dispatched. If you do not receive an email within 48 hours of placing your order, please contact our customer service team at [email protected].

We provide free shipping for the majority of the products. However, the shipping fee shall apply to certain food products and other pet essentials. Also, we have to make special arrangements for the delivery to some areas in the country that are not covered by our postal/courier partners. In such cases, the shipping cost will depend on the weight and zone defined by our courier partners and customers will be charged accordingly.

No, we don't charge shipping fees for all the products. However, certain products from the categories such as 'Accessories', 'Coats & Clothing' and 'Bed' are shipped by our shipping partners separately. If your order includes product(s) from these categories, standard shipping charges shall be applicable, depending on the weight of the product(s) and shipping location.

Also, there are some areas that are not covered by our freight partners. Orders shipping to these areas are subject to paying the shipping cost defined by our courier partners.

To make any changes in your order, please contact our customer service team on phone at 1-300-VetSup (1300-838-787) or via email at [email protected] at the earliest. Your order will be amended if it has not been shipped.

If you wish to return your order, please contact our customer service team within 5 days of delivery. No returns will be accepted unless authorised by our team. Please ensure that the order is in a sealed condition and returned in its original packaging.

Please contact our customer service team on phone at 1-300-VetSup (1300-838-787) or via email at [email protected] at the earliest. Your order will be cancelled if it has not been shipped.

You can check the status of your order by logging into your account online and clicking on the order number. Alternately, you can contact our customer service team and they will track it for you.

If your order was delivered in damaged condition, please email us a picture and details at [email protected] within 5 days of delivery. We will be in touch with you to resolve this to your satisfaction.

Please click on the Sign In button on the Home Page. This will direct you to the Customer Login. Click on the Forgot Password button to receive an email with your password details to your registered email address.

Auto Delivery is a quick and convenient way of ensuring that you never run out of pet supplies. Auto Delivery allows you to create a recurring order, which means that you do not have to reorder every few months. You just place one order and then choose how often you want that order to be delivered, the delivery address and the mode of payment. The order will be automatically delivered to your doorstep on the schedule you choose.

Yes. You can change any of your order details, including the product or your delivery address at any time. Its risk free and you can cancel it at any time. Please call us on our toll free number or email us at [email protected] to make any changes to your auto order.

Product pricing, promotional offers, coupon discounts, etc. are subject to change without prior notice. Offers cannot be combined for additional discounts. Coupon codes do not apply to discounted products.

Shopping online with vetsupply.com.au is safe and secure. We do not share your private or credit card information with anyone. Also, we don't ask for your credit card or additional payment details other than when placing your order. Following the industry standards, we have 256-bit encryption (SSL technology) on our payment gateways and strictly adhere to the PCI (Payment Card Industry) standards. For more information please click here phishing scams.

You can change your account information anytime by signing into your account and updating the relevant information. Alternatively you can contact our customer service team for assistance.

All images shown are for illustration purposes only. Actual product may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, colors of products may also appear different to those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purpose only.

Due to our large volume of purchases, we are able to negotiate significant discounts on certain products. We share these concessions with our customers and sell these products at discounted prices. This is why season sales and other promotion coupons are not applicable to these products. Some of the products which are excluded from our promotional offers include Bravecto Chewable for dogs, Nexgard Spectra, Advocate for dogs & cats, Nexgard chewable for dogs, Bravecto Spot on for dogs, Bravecto Spot On for cats, Simparica Chewables, Simparica TRIO, Credelio Plus, Revolution Plus, Bravecto plus, etc.

We advertise short-expiry products with distinction on our website. Please pay attention while buying a product with a short-expiration date taking your requirements with the respective product into consideration. Kindly note, returns for short-expiry products shall not be accepted.

Note : Please ensure to select correct product/size, no refund or exchange will be done on wrong product selected.