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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Shy Tiger Soothe + Skin All-Over Balm is an all-natural, plant-based itch relief balm for dogs. Formulated by veterinarians and herbalists, this dog skin balm is a must-have for your dog’s first-aid kit. It is packed with high-quality plant extracts to soothe a variety of skin conditions, including itching. Moreover, it has nourishing, moisturising, and protective properties, making it the perfect gift for pet owners.
How it works?
Soothe + Skin All-Over Balm for dogs is made with plant extracts of camomile, calendula, and chickweed. These extracts are well-known for soothing and protecting your dog’s skin. It contains essential oils like lavender, eucalyptus, and frankincense to provide deep nourishment to the skin. It also contains rice bran oil, which is high in Vitamin E and helps the skin absorb the plant extracts. The balm features a non-greasy soy wax base that transport the plant extracts and moisturises the skin.
| Target species | Dogs |
| Product type | Skin balm |
| Ingredients | Hydrogenated Soybean Oil (Soy wax); Oryza Sativa (Rice) Bran Oil; Comfrey Leaf Extract (Symphytum officinale);Arnica Montana (Arnica) Flower Extract; Chamomilla Recutita (Chamomile) Flower Extract; Calendula Officinalis (Calendula) Flower Extract; Echinacea Purpurea (Echinacea) Extract; Harpagophytum Procumbens (Devil’s claw) Root Extract; Plantago Lanceolata (Plantain) Leaf Extract; Urtica Dioica (Nettle) Leaf Extract; Valeriana Officinalis (Valerian) Root Extract; Lavender Essential Oil (Lavandula hybrid var. grosso); Eucalyptus Essential Oil (Eucalyptus globulus); Frankincense Essential Oil (Boswellia carterii) |
| Brand | Shy Tiger |
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