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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
PernaFlex (Pernaease) Powder is an enriched formula for improving joint health in dogs and cats of all ages. It eliminates signs of arthritis by supporting the connective tissues and replenishing the synovial fluid in the joints. The potent ingredients in PernaFlex powder initiate cell growth for cartilage regeneration and helps relieve stiffness in stressed joints. Its anti-inflammatory properties also eliminate pain in arthritic joints.
How Does It Work?
PernaFlex powder is a powerful composition of Green Lipped Mussels, Shark Cartilage and Abalone Powder that facilitate joint metabolism. The Glucosamine and Chondroitin sulphate provided by these ingredients synergistically work in lubricating the joints and repairing the withered cartilage and other connective tissues supporting the bone. Green Lipped mussel, specifically, is a rich source of both of these ingredients as well as zinc and magnesium. Chondroitin sulphate enhances the action of glucosamine thereby aiding the process of cell regeneration in joints. It also contains essential omega-3 fatty acids that assist in relieving arthritic symptoms in pets.
Note: PernaFlex Powder was earlier available in the brand name of Pernaease Powder. The constituents and offerings of both the products are same.
Dosage:
| Weight ( in kgs) | Volume of Pernaease Powder (in grams ) |
| <=10 | 1.2 |
| 10- 20 | 1.7 |
| 20- 30 | 2.3 |
| 30- 40 | 2.8 |
| 40 - 50 | 3.4 |
| Target Species | Dogs |
| Mode of Administration | Oral |
| Active Ingredients | Stabilised Green lipped mussel 600g/kg, Shark cartilage 200g/kg, Abalone 200g/kg |
| Manufacturer | Mavlab |
| Brand Name | Mavlab |
No trouble while using this product
Excellent product. Arthritic pain vanished in couple of days with 2 scoops per day for our 8yr old German Shepherd.
Very happy with the pernaese powder for our elderly border collie, however it took nearly a month to arrive after I ordered and paid for it. Yes I would recommend it. Thank you. ????
Seems to be doing good for my old Lab
It is made out of all-natural components that do not cause any adverse effect at all.
A: Yes
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