A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
The product has been removed from its original packaging.
Labels or seals on the product have been tampered with or removed.
The product has clear signs of use, damage, or is soiled.
The product contains food or medication.
The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Pure Life Dog Lamb
Pure Life firmly believes that your animal friends prosper when their health and happiness is taken care of. Keeping this in mind, Pure Life has distinctively created Natural Boost range, which is a combination of freeze‐dried, 100% real meat with high protein kibble to offer your furry pals the vital all‐round nutrition they need for happy and healthy lives.
Pure Life’s Natural Boost Outpack Lamb is a delicious blend of lamb kibble and freeze‐dried lamb meat, complemented with sustainably farmed peas, potatoes, rosemary, yogurt; with broccoli, spinach, kale, alfalfa like superfoods making it a complete meal for your loved dog. Natural Boost Lamb is 100% Australian made, serving as a single source of protein that offers essential minerals, vitamins, and antioxidants to support a strong immune system.
Natural Boost’s protein, along with other minerals supports strong muscles. Plus, potatoes provide ample energy; faba beans and chickpeas offer fiber that enhances digestion and chicory with yucca aids in less smelly poops. Outpack Lamb is a GMO‐free formula that contains no artificial fillers, preservatives, or any hidden nasties to give your canines a complete satisfaction.
From the Manufacturer
High protein kibble Our highest quality high protein kibble puts your dog’s health and nutrition on a firm foundation, with added superfoods and extra protein.
Freeze dried for great nutrition Freeze drying retains nutritional value better than other drying methods, preserving all the flavours and colours that make for yummy enjoyment.
Strong Muscles Lamb is a rich source of protein with lots of healthy, easily digestible nutrients, including a variety of different minerals and vitamins that support strong muscles.
Extra Energy and Digestive Health Potato provides the abundant energy dogs need to bounce through the day. Faba beans, chickpeas and pea protein provides the fibre for happy insides. And along with chicory and yucca, less smelly poos!
Immune System Strength Superfood goodness with vitamins, antioxidants and minerals helps support a strong immune system. We add broccoli, spinach, kale and alfalfa – all as super-good for dogs as they are for you!