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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Providing your cat with an odourless, natural toilet is made possible with Oz-Pet Cat loo. It is an easy 3-step appliance that is both easy to maintain and light on your pocket. When the litter is damp, the particles disintegrate, breaking down into small bits. These particles fall into the base tray, when shaken once or twice on a daily basis. This means there is no need for you to change the whole litter; instead, just add fresh litter to the upper section only when needed. With Oz-Pet cat loo, you can make your cat feel the closest to being outdoors for its toilet as it does not carry ammonia scent, tracking or added chemicals.
The product contains:
1x Sieve Tray
2x Base Trays
1x Litter Scoop
1x Bag Oz-Pet Litter
Oz-Pet Cat Loo is easy to use with just 3 simple steps; Scoop, shake and rotate.
Set up- Fill up the sieve section of the tray about 2.5 cm deep with Oz pet litter pellets. Add a large handful of litter to the first bottom base tray enabling it to absorb liquids causing odour.
Scoop - Scrape away solids on a daily basis. Debris can be flushed or placed in a carrier bag and discarded in a trash bin.
Shake- Shake the tray once or twice daily and allow the damped litter to pass into the bottom section. Add a handful of fresh pellets to the sieve section every two days.
Rotate – At the time the bottom tray is full with waste, get the second base tray and pour a large handful of litter to it. Take the sieve section out from the first tray and move it to the new clean base. Dispose of the garbage in a trash bin, out in the park or flush it away. Wash the dirty tray with mild bleach or disinfectant.
Manufacturer : Oz-Pet
Brand : Oz-Pet
A perfect combo that I was looking for, to keep my kitten well mannered and clean
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