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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
The CatMate litter double tray set and scoop are three hygiene products created exclusively for use with CatMate wood pellet litter and other varieties of wood pet litter. It's made of tough plastic with a smooth finish that's perfect for Catmate litter and makes cleaning up after your cat a breeze. This tray is also one-of-a-kind! When exposed to moisture, it degrades into a fine powder. It features two layers: a conventional litter tray on the bottom and a perforated surface on the top. Give the Sieve Litter Tray a brisk shake to clean it, then let the powdered litter filter down to the bottom layer. Empty the bottom tray, then lift any solid particles from the top tray using the included scoop. That's it! You'll save time and cat litter in the process. In addition, your cat's litter tray will be cleaner than it has ever been.
The Set includes: 1xBase Tray, 1x Sieve tray, and 1xLitter scoop
| Dimensions | 37cm x 47cm x 13cm (outside edges) |
| Weight | 1.5 kg (Approximately) |
| Colour | Beige, Charcoal |
| Brand | CatMate |
| Manufacturer | Proviro Group |
They adapted it very well
I'll recommend this to everyone
They deliver the product absolutely on time
It helped our baby with food intake and improved its digestion too
It helped our baby with food intake and improved its digestion too
A: Approx. size for the litter tray is 37cm x 47cm x 13cm (outside edges)
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