A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
The product has been removed from its original packaging.
Labels or seals on the product have been tampered with or removed.
The product has clear signs of use, damage, or is soiled.
The product contains food or medication.
The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Pure Life Chicken for Kittens
Pure Life Chicken Dry Kitten Food will reward your kitty while also providing them with the best of nature! This cat dry food is 100% Australian-made and owned, with 96 percent local and freshly sourced ingredients. It contains only the best chunks of freeze-dried and protein-rich chewy meat! Super food blends with natural fibres, antioxidants, and vitamins for your cat's maximum performance and digestion health. Providing a natural source of Omega 3 fatty acids will support naturally shiny skin and coat while keeping their joints in perfect condition and reducing the likelihood of inflammation.
Pure Life Natural Boost Range is Australia’s first complete meal with freeze dried 100% real meat pieces and high protein kibble, designed to nourish our dogs and cats to be at their healthiest and happiest.
Superfood goodness to support a strong immune system and all-round healthy pet.
100% Transparent ingredients - Nothing hidden, only real food. Delicious natural wellness in a pack.
96% Australian Ingredients sustainably sourced from local farmers, right here in Australia.
Our Grain-free range is allergy friendly for those pets with sensitivity to grains.
For your Pets Not-so-secret ingredients
100% transparent ingredients. That means nothing hidden, only real food. Delicious natural wellness in a pack.
Superfoods
Superfood goodness that delivers vitamins, antioxidants and minerals supporting a strong immune system. We add broccoli, spinach, kale, alfalfa which are as super good for dogs.
Yoghurt with Pre-biotics and Probiotics
Chicory contains inulin which encourages good bacteria for healthy digestion and firm stools. For an extra dose of gut health we add yoghurt, prebiotics and probiotics.
Australian Potato
Potato, faba beans, chickpeas and pea protein provides the abundant energy they need to bounce through the day.
Tasmanian Salmon
Salmon is a great source of protein and omega-3 fatty acids which support strong muscles, decrease inflammation and keeps your dog’s joints, brain and coat healthy
Australian Chicken
Chicken is a rich source of protein with lots of healthy, easily digestible nutrients, including a variety of different minerals and vitamins that support strong muscles.