Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Hill’s Prescription Diet Metabolic + Urinary Stress Cat Food Pouches
Hill's Prescription Diet Metabolic + Urinary Stress Food Pouch is highly beneficial for cats having weight issues and urinary tract problems. This diet is clinically proven and works toward improving the metabolism of the cat. In addition, this pet food aids in dissolution of struvite stones and prevents its reoccurrence. It automatically works with the cat’s unique energy use and improves the ability to burn the fat, resulting in loss of excess body fat. This pet diet is highly recommended for increasing the cat’s metabolism and maintaining ideal bodyweight.
- Determine the amount of food to feed according to the weight of your cat.
- When feeding it for the first time, mix it with old food.
- Thereafter, start increasing the amount of the new diet and reduce old diet.
For Weight Loss
| Weight of Cat |
Amount Per Day (Pouches) |
| 2kg |
1 2/3 |
| 3kg |
2 1/4 |
| 4kg |
2 1/4 |
| 5kg |
3 1/4 |
| 6kg |
3 3/4 |
| 7+ kg |
3/5 per kg |
For Weight Maintenance
| Weight of Cat |
Amount Per Day (Pouches) |
| 2kg |
2 1/2 |
| 3kg |
3 1/3 |
| 4kg |
4 |
| 5kg |
4 3/4 |
| 6kg |
5 2/3 |
| 7+ kg |
4/5 per KG |
- Clinically proven nutritional diet for cats
- Aids in weight loss and weight management
- Recommended for cats with urinary tract problems
- Helps dissolve struvite stones in cats
- Improves their overall metabolism
- Adjusts according to the unique energy requirement of the cat
Nutrient Analysis
| Nutrient |
Percentage |
| Protein |
7.8 |
| Fat Content |
2.8 |
| Crude Fibre |
2.3 |
| Crude Ash |
1.1 |
| Moisture |
81.0 |
| Calcium |
0.16 |
| Phosphorus |
0.14 |
| Sodium |
0.08 |
| Potassium |
0.13 |
| Magnesium |
0.01 |
| Chlorides |
0.17 |
| Sulphur |
0.15 |
| Vitamin A 31 |
736 IU per kg |
| Vitamin D3 |
213 IU |
| Vitamin E |
190 mg |
| Beta Carotene |
0.38mg |
| Milk Protein Hydrolyzate |
240mg |
| Total Taurine |
475mg |
Ingredients:
Chicken (27%), pork, cellulose, dried egg white, various sugars, maize starch, tomato pomace, wheat flour, pea protein, coconut oil, minerals, flaxseed oil, fish oil, sunflower oil, dried carrots, vitamins, dried pork protein, trace elements, taurine, milk protein hydrolyzate and beta-carotene. Coloured with natural caramel.
Manufacturer:
Hill’s
Brand:
Hill’s Prescription Diet
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