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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Tick Twister is a harmless and trouble-free way to eradicate ticks in a few seconds without leaving the mouthparts of ticks planted in the skin of dogs. It does not contain any chemicals and it does not squeeze the tick hence, there is low risk of infection.
How It Works?
The tick’s head is covered with backwards-pointing spikes that allow the tick to “anchor” in the skin of the dog. By pulling up on the tick, the spikes will rise and lock the rostrum in the skin. The tick may break leaving body parts resting in the skin and causing a painful inflammation, or an infection. By twisting, the spikes bend into the axis of rotation, and the tick is easily removed, without traction, decreasing the risks of breaking the rostrum. While removing a tick, it is essential not to compress it, reducing the risk of saliva back-flow as a tick’s saliva contains irritating substances and sometimes microorganisms that can lead to infections and/or allergies. Thus, tick twister exerts pressure on the tick and removes them from the body of the dog.
Material Used:
Polyacetal
Manufacturer:
H3D
Target Species:
Dogs and Cats
It is a wonderful experience using this one
Easy to use tool and does the job
Don't think there're better products in this category than this one
Marvel bought this for our kitty, wondered whether it will work or not. but it did
perfect tick remover, handy and easy to pluck off those big ticks
A: Select the most suitable hook according to the size of the tick and engage the hook by approaching the tick from the side until it is held. Lift the hook firmly and turn it.
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