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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Soothe + Calm Day Spray is a quick emotional care solution designed to keep your dog calm and relaxed throughout the day. It is a pure blend of essential oils like Tasmanian lavender oil, ylang ylang, and Australian sandalwood. Its quick-release mechanism ensures immediate relief for reducing stress. It also helps in managing the emotions, and can be a perfect daytime ritual for your dog. It is also ideal for taking with you to the park or before a walk. You can keep it in your car as well to keep the car smelling nice and to ensure all the furry as well as non-furry passengers stay calm. You can also use it Shy Tiger Soothe + Calm Spray can be a great handbag essential for your dog, or an ideal gift for a dog parent.
How it works?
Shy Tiger Soothe + Calm Day Spray for Dogs include a variety of essential oils that promote a calming atmosphere. Formulated by the veterinarians, this spray is safe for all pets when used as directed. It contains pure and natural ingredients, including Australian-grown lavender which is known for its soothing properties, ylang ylang complete which helps balance emotions and helps with separation anxiety, and Australian sandalwood which calms the nervous system. These ingredients work together to provide a soothing, stress-relief experience.
| Brand | Shy Tiger |
| Ingredients | Lavender essential oil (Lavandula augustifolia); Ylang ylang complete essential oil (Cananga odorata); Sweet marjoram essential oil (Origanum majorana); Australian sandalwood essential oil (Santalum spicatum);Peru balsam essential oil (Muroxylon balsamum); Roman chamomile essential oil (Anthemis nobilis) |
| Product type | Dog calming /anxiety relief spray |
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