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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Snooza Calming Multimat is an Australian-made versatile mat that offers comfort and relaxation for your beloved pets. Crafted with the same soothing material found in popular Snooza Calming Cuddler Beds , this mat is designed to perfectly fit various crate sizes, including the Snooza 2 In 1 Convertible Training Crate. The soft long-pile faux fur texture provides a cozy and calming experience for pets, making it particularly beneficial for those prone to anxiety. The plush fabric encases thick wadding made from recycled PET (Polyethylene terephthalate), ensuring maximum comfort and support. To keep the wadding securely in place, it is notched, preventing any shifting or bunching.
For added convenience and stability, the hook & loop tabs are incorporated at each corner of the mat. These tabs allow for easy attachment to all Snooza Raised Beds, preventing the mat from sliding around. Cleaning is a breeze as the entire mat is fully machine washable. Simply toss it in the washing machine for a fresh and hygienic mat every time. The Snooza Calming Multimat is a versatile companion suitable for various purposes, whether it's for the floor, crate, puppy training, vehicle travel, or vacation. With its unrivaled comfort and calming properties, this multi-purpose mat is a perfect addition to enhance the well-being of your furry friends.
Sizing:
| All measurements are in millimeters (mm) | |||||
| Measurements | S | M | L | XL | XXL |
| Length | 610 | 780 | 910 | 1090 | 1220 |
| Width | 430 | 520 | 600 | 720 | 760 |
| Crate Size | 23" | 28" | 33.5" | 42" | 48" |
| Snooza Raised Bed Size | - | S | M | L | XL |
| Target Species: | Dogs, Cats and Small Pets |
| Materials: | Polyester long-pile plush cover, Insert made with recycled PET wadding |
| Brand: | Snooza |
My princes already started snuggling on her new mat. Happy with the service and discounts
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