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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Dermaclens Spray is one of the best wound treatments. It helps in treating the wounds and promotes healing process. The wound spray removes the dead tissues, coagulum and debris as well as promotes the healing and regeneration of tissues. The spray not only aids in cleansing the wounds but also helps in recovery process. The topical spray enriched with wetting properties is excellent due to the surfactant included in the formulation, ensuring that Dermaclens penetrates scabs, wax and debris. It is easy to use and safe for dogs and cats.
How does it work?
Dermaclens Spray has three main ingredients - Propionic acid, Malic acid and Propylene glycol. The active ingredient Propionic acid has antibacterial, antifungal actions and acts as a debriding agent to remove. The other ingredient - Malic acid buffers the solution to pH6 (near neutral) to provide a physiological environment for the regeneration of new tissue and also acts as a debriding agent to remove scab and necrotic (dead) tissue. Propylene glycol emulsifies the tissues, and aids in their removal. The cleansing action of the ingredients creates a suitable environment for the regeneration of healthy tissue.
| Target Species | Cats/Dogs |
| Mode of Administration | Topical |
| Active Ingredients | Malic acid, Propionic acid, Propylene glycol |
| Manufacturer | Jurox |
| Brand Name | Jurox |
The product indeed does the job
I have had a great experience with it for sure
I have asked a couple of my friends to buy it
Last week my pooch had gotten hurt so I applied this treatment on his wound and it worked like a charm! Because of this product, the wound healed faster.
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