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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Shy Tiger Soothe + Dental Natural Oral Supplement is a natural oral supplement designed to improve your cat's or dog’s oral health. It is a safe and effective dental supplement that you can simply mix with your pet’s food every day. It is ideal for pets that won’t tolerate brushing or for pet parents who are too busy to brush their pet’s teeth regularly. The pet dental supplement strengthens your pet's teeth and gums, as well as prevents dental diseases. It is a vet-formulated supplement, free from harmful additives. It is designed for everyday use, and it can seamlessly integrate into your pet's daily dental care routine.
How it works?
Shy Tiger Soothe + Dental Oral Supplement combines three potent plant extracts to improve your pet’s dental health. These three plants include Ascophyllum nodosum, Canendula, and Aloe vera. Ascophyllum nodosum is a brown seaweed that prevents plaque from hardening into tartar. This reduces both stains and the buildup of plaque and tartar, keeping your pet's teeth naturally clean and bright. The organic canendula extract soothes and calms the gums, and is a natural remedy for healthy teeth and gums. The third most important ingredient, aloe vera, is renowned for its soothing properties when it comes to your pet’s oral health.
| Target species | Dogs |
| Product type | Dental supplement |
| Ingredients | Organic Seaweed (Ascophyllum nodosum); Organic Calendula Flower Powder (Calendula officinalis); Organic Aloe Vera Leaf Powder (Aloe barbadenisis miller) |
| Brand | Shy Tiger |
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