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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Create a sanctuary of tranquility and relaxation every day with Shy Tiger Soothe + Calm Day Stress Diffuse. It has aromatic, premium-quality essential oils like Lavender, Roman camomile, Ylang Ylang complete, sweet marjoram, Australian sandalwood, and Peru balsam. These essential oils are known to reduce stress and anxiety and promote a calming environment for both pets and their parents. It is perfect for setting a peaceful mood in households or pet salons. The blend is developed by veterinarians and is completely safe for pets.
How it works?
Shy Tiger Soothe + Calm Day Diffuse for Dogs include a variety of essential oils that promote a calming atmosphere. It contains Australian-grown lavender oil that has gentle, soothing, and supportive properties; sweet marjoram that supports hormone and nervous system; Ylang Ylang that balances emotions and helps reduce separation anxiety in dogs; and Peru balsam that promotes relaxation. The Australian sandalwood reduces aggression and fear, grounding your pet emotionally and the Roman chamomile promotes overall wellbeing. These oils work together to provide a soothing, stress-relief experience.
| Brand | Shy Tiger |
| Ingredients | Lavender essential oil (Lavandula augustifolia); Ylang ylang complete essential oil (Cananga odorata); Sweet marjoram essential oil (Origanum majorana); Australian sandalwood essential oil (Santalum spicatum);Peru balsam essential oil (Muroxylon balsamum); Roman chamomile essential oil (Anthemis nobilis) |
| Product type | Dog calming diffuser/ anxiety relief diffuser |
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