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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Paw Infected Skin Duo Pack is created to overcome bacterial and fungal skin infections in your canine friends promoting healthy skin conditions. The duo comprises Paw Mediderm Gentle Medicated Shampoo and Paw Nutriderm Replenishing Conditioner. It is an uncomplicated, easy-to-use, and economical way to manage various abnormal skin conditions in dogs including canine seborrhoea, pyoderma, pruritus.
Mediderm Gentle Medicated Shampoo is prepared using mild, yet effective constituents including synthetic piroctone olamine to protect your animal's skin against different skin diseases. Nutriderm Replenishing conditioner is developed by vets, in consultation with dermatologists to deliver the very best for your fur baby. The conditioner consists of colloidal oatmeal and Cerasine to maintain skin health; plus, its moisturizing and detangling agents promote a soft, manageable coat.
Wet the animal completely with water and apply shampoo on the animal's coat in accordance with the animal's size and fur length. Make sure to apply the shampoo on every superficial skin including lips, between the toes, and under the tail. Let the animal stand for some time and rinse afterward with clean water. Repeat the process two or three times for at least 3 weeks or as instructed by the vet. In case of recurring skin problems and to maintain healthy skin conditions, use on a weekly basis.
Paw Animal Wet Shampoo should be followed by Nutriderm Replenishing Conditioner. It should be applied to different points of an animal's body. Run a hand gently through the animal's coat. Leave the application on the animal for about 5-6 minutes and rinse afterwards using clean water.
Paw Infected Skin Duo Pack is a simple, easy-to-use, and cost-effective solution to manage the skin conditions.
MediDerm Gentle Medicated Shampoo:
NutriDerm Replenishing Conditioner:
| Target Species | Dogs, Cats |
| Mode of administration | Topical |
| Active Ingredients | PAW Mediderm Gentle Medicated Shampoo : Piroctone olamine, a new veterinary antibacterial and antifungal ingredient, with pawDerm surfactant cleansing technology, glycerin (vegetable), sodium phosphate, glyceryl laurate and aqua (purified Australian water) PAW Nutriderm Replenishing Conditioner: Purified water, behentrimonium methosulfate and cetearyl alcohol, glycerin (vegetable), sorbitol, avena sativa (oat) kernel flour, surfactant, ceramide mixture, jojoba seed oil, avocado oil, shea butter, emollient, panthenol, hydrolysed oats, rosa canina seed extract, preservative, citric acid, sodium gluconate, rosemary leaf extract mixture. |
| Manufacturer | Blackmores |
| Brand | Paw |
Loved this duo indeed
Took almost a week to arrive
Can't trust any other product than this duo pack
We have used this for our little puppy who accidentally met with an accident. And it's been a great healer to his scars and has kept him well protected from any further fungal infections. Thank You.
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