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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Ivory Coat Raw Health for Health & Wellbeing is an Australian-made premium dry food for adult cats formulated to promote the overall health and well-being. It contains chicken and 100% freeze-dried raw lamb pieces for quality protein. Enriched with Pro’Age (a unique combination of natural antioxidants from curcuma, cloves, rosemary and grapefruit extract), it protects cells from oxidative stress and inflammation and assists in restricting the development of age-related disorders. The recipe features enhanced protein and fat ratio for healthy weight maintenance in adult cats.
This dry food has added Australian-grown carrot fibre (NinjinFibre), flavonoids and polyphenols to aid digestion and support the immune system. It features an innovative grain-free meat-injected kibble design where raw Australian meat (sourced from human-grade processing facilities) is cooked together with natural functional ingredients and is topped off with freeze dried raw lamb pieces to preserve nutrition and improve digestibility and flavour. With a proprietary blend of 19 vitamins and minerals, prebiotic fibre and superfoods, it provides the ultimate nutritional support cats need to thrive.
Daily Feeding Guide (Adult 1+ years)
| Cat Weight (kg) | Dry (Grams) | Dry (Cups) |
| 1-3 | 25-50 | ¼ - ½ |
| 3-5 | 50-65 | ½ |
| 5-7 | 65-85 | ½ - ¾ |
| 7+ | 85+ | ¾ + |
| 1 standard metric cup (250 ml) = 120 g Dry | ||
| Target species | Cats |
| Product Type | Dry Food |
| Life Stage | Adult |
| Ingredients | Dehydrated Australian Poultry, Peas, Lentils, Australian Chicken Meat, Chicken Fat, Sweet Potato, Chicken Digest, Pea Protein, Freeze Dried Lamb, Beet Pulp, Carrot Fibre (Ninjin Fibre®), Linseed, Canola Oil, Salmon Oil, Salt, Potassium Chloride, Choline Chloride, Chicory Root Inulin, Taurine, Methionine, Vitamins and Minerals, Superfood Blend (Tomato, Apple, Carrot, Pumpkin, Kale, Blueberries, Spinach, Cranberries), Antioxidant Blend (Pro'Age™™) Natural Antioxidants, Yucca Schidigera Extract, Vitamin E. |
| Brand | Ivory Coat |
Guaranteed Analysis:
| Crude Protein (Min.) | 35% |
| Crude Fat (Min.) | 13% |
| Crude Fiber (Max.) | 6% |
| Metabolisable Energy | 345 kcal / 100 g |
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