Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Hill's Prescription Diet z/d Feline Original Skin/Food Sensitivities Dry food is a specially designed dry food for cats that face the issue of food sensitivity or intolerance. Few cats face this problem in which their body shows adverse reactions to food. It occurs when the feline’s body shows an abnormal response to the protein content of food. This problem results in gastrointestinal upset, irritated skin, reactive coat and poor ear conditions.
This food provides clinical nutrition that manages the pet’s dietary sensitivity. It supplies digestible proteins and carbohydrates so that the cat shows minimal adverse reactions. It also delivers increased antioxidants and Omega 3 and 6 fatty acids to maintain a healthy immune system and skin barrier function. Administered as directed, the diet reduces chances of unusual reactions to food.
Feeding Guidelines:
Introduce Hills Prescription Diet z/d Feline Low Sensitivity dry food by mixing increasing amounts of it with decreasing amounts of your pet’s current food during a course of seven days.
To get the exact quantity of one time feed, divide the amount of food given in the following table by the number of times you feed the pet.
These are general guidelines. Your pet’s nutritional needs may change as per his/her age, individual sensitivity, temperament, health condition and activity level. Consult your vet for this and administer the amount in accordance with his advice.
Keep fresh drinking water readily available at all times. Wash bowls with soap and hot water after each usage. Keep the bags away from the reach of pets and children.
Adult maintenance
Weight of Cat |
Amount per Day |
6 lb (2,7 kg) |
1/2 cup (55 g) |
8 lb (3,6 kg) |
5/8 cup (65 g) |
10 lb (4,5 kg) |
2/3 cup (70 g) |
12 lb (5,4 kg) |
3/4 cup (80 g) |
14 lb (6,4 kg) |
7/8 cup (90 g) |
16 lb (7,3 kg) |
1 cup (105 g) |
18 lb (8,2 kg) |
1 cup (105 g) |
Note:
- To give best health to your pet, let your vet monitor your cat’s condition on a frequent basis.
- Wash hands after touching any pet food or treats.
- Perfect blend of digestible proteins and carbohydrates minimizes chances of adverse reactions to food
- Keeps the gastrointestinal system light and healthy
- Helps nourish the skin and prevents irritation of coat
- Boosts immune system
- Maintains skin barrier function
- Provides all the nutrients needed for health body conditions
- Keeps the pet active and fit
Nutrient Analysis:
Nutrient |
Dry Matter % |
Protein |
33.1 |
Fat |
16.4 |
Carbohydrate (NFE) |
41.7 |
Crude Fiber |
2.6 |
Calcium |
0.68 |
Phosphorus |
0.7 |
Sodium |
0.34 |
Potassium |
0.90 |
Magnesium |
0.074 |
Taurine |
0.31 |
Vitamin C |
142 mg/kg |
Vitamin E |
722 IU/kg |
Omega-3 Fatty Acids Total |
0.52 |
Omega-6 Fatty Acids Total |
4.85 |
Caloric Content:
Dry 3797 kcal/kg
Ingredients:
Brewers Rice, Hydrolyzed Chicken Liver, Hydrolyzed Chicken, Soybean Oil, Powdered Cellulose, Lactic Acid, Calcium Carbonate, Calcium Sulfate, Glyceryl Monostearate, Potassium Chloride, DL-Methionine, Choline Chloride, vitamins (Vitamin E Supplement, L-Ascorbyl-2-Polyphosphate (source of vitamin C), Niacin Supplement, Thiamine Mononitrate, Calcium Pantothenate, Vitamin A Supplement, Biotin, Vitamin B12 Supplement, Pyridoxine Hydrochloride, Riboflavin Supplement, Vitamin D3 Supplement , Folic Acid), Taurine, Iodized Salt, Dicalcium Phosphate, minerals (Ferrous Sulfate, Zinc Oxide, Copper Sulfate, Manganous Oxide, Calcium Iodate, Sodium Selenite), Mixed Tocopherols for freshness, Beta-Carotene, Natural Flavors.