Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Neovela is a multi-parasite topical treatment for dogs and puppies. The identical composition (selamectin) of Neovela makes it an affordable alternative to Revolution for dogs. It is a convenient and safe parasite prevention product that provides protection against fleas, ear mites, sarcoptic mange, biting and sucking lice as well as heartworm disease. This monthly treatment kills adult fleas, flea eggs and flea larvae in the environment and provides protection against flea infestations, and flea allergy dermatitis. It also treats and controls intestinal hookworms and roundworms in puppies and can be used for ear mite, sarcoptic mange and lice treatment. Formulated with the active ingredient selamectin, this formula is water-resistant and will be effective even if your pet gets wet after 2 hours of application. It is suitable for dogs and puppies 6 weeks of age and older, as well as breeding, lactating and pregnant dogs.
How does it work?
Neovela is topical spot-on flea and worming treatment that contains an active ingredient selamectin an avermectin antiparasitic used topically to treat parasites in dogs and puppies. When used in dogs and puppies parasites treated by selamectin include fleas heartworms ear mites sarcoptic mange biting lice and sucking lice hookworms and roundworms.
- Remove required tube(s) from the blister package
- Hold tube upright, peel the ring lock off, then twist off the cap
- Make your dog stand still and part the hair until the skin is visible
- Place the tip of the tube through the pet’s hair to the skin
- Squeeze the tube firmly to ensure the entire contents are applied directly onto the skin
- Bathing or shampooing the animal two or more hours after treatment will not reduce the product efficacy
Dosage and Administration
| Dog Size |
Body Weight |
Tube Dose |
Pack Colour |
No. of Tube per Month |
| Puppies |
Up to 2.5kg |
0.25ml |
Pink |
1 |
| Small |
2.5-5kg |
0.25ml |
Purple |
1 |
| Medium |
5.0-10kg |
0.5ml |
Brown |
1 |
| Large |
10.0-20kg |
1.0ml |
Red |
1 |
| Extra large |
20.0-40kg |
2.0ml |
Green |
1 |
- Potent multi-parasite treatment
- Treats and controls fleas, ear mites, sarcoptic mange and lice
- Effective at preventing heartworm disease
- Eliminates adult fleas, flea eggs and flea larvae
- Lasting control of flea infestations
- Protects against flea allergy dermatitis
- Treat and controls hookworms and roundworms in puppies
- Convenient and effective for full one month
- Water-proof topical treatment
- Safe and suitable for breeding, lactating and pregnant dogs
- For topical use only
- Do not use this product on broken skin
- Do not massage the application site
- Avoid direct contact with pet’s eyes and mouth
- Wash your hands after handling this product
- Keep away from heat, sparks, open flames or other source of ignition
| Target Species |
Dogs and Puppies |
| Mode of Administration |
Topical |
| Active Ingredients |
Selamectin |
| Manufacturer |
Neove Pharma |
| Brand |
Neovela |
