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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Royal Canin Instinctive Gravy Cat Food is a complete feed for adult cats, composed in the form of thin slices in gravy. It is nutritionally balanced and formulated to match the optimal macro nutritional Profile instinctively preferred by adult cats. The cat food features selected nutrients for optimal palatability that support a healthy urinary system and maintain an ideal weight. Additionally, the diet also features vitamins, minerals and amino acids as well as the optimal level of fat levels to provide energy. It comes with a balanced blend of fibre and protein which offers the feeling of being full. This cat food also maintains the general health and regular growth of cats. Its irresistible taste caters even to the fussiest eaters. The diet is also available in succulent jelly or as a tasty loaf to meet the cat’s individual preferences.
Feeding Guide:
| Cat's weight | Wet pouches only per day | Wet + dry food per day |
| 3 kg | 2.5 | 1 pouch + 20-25 g dry food |
| 4 kg | 3 | 1 pouch + 35-40 g dry food |
| 5 kg | 3.5 | 1 pouch + 40-45 g dry food |
| 6 kg | 4 | 1 pouch + 45-55 g dry food |
| Target Species | Cat |
| Breed Size | Adult Cats |
| Product Type | Wet cat food |
| Ingredients |
Meat and animal derivatives, fish and fish derivatives, vegetable protein extracts, cereals, derivatives of vegetable origin, minerals, various sugars Additives (per kg): Vitamin D3: 35 IU, E1 (Iron): 3 mg, E2 (Iodine): 0.35 mg, E4 (Copper): 2.8 mg, E5 (Manganese): 0.9 mg, E6 (Zinc): 9 mg |
| Brand | Royal Canin |
Analytical Constituents:
| Protein | 12% |
| Fat Content | 2.8% |
| Crude Ash | 1.5% |
| Crude Fibres | 0.9% |
| Moisture | 79.5% |
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