Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
LickiMat Calssic Buddy
LickiMat is a creative and entertaining enrichment tool made to keep your pet stimulated and entertained. It is a product developed by vets for both dogs and cats, helps engage bored pets, soothe anxious pets, and slows down those that eat too quickly!
This mat will encourage licking to obtain the delectable treat, allowing the food to be spread or sprinkled on the flat, flexible mat. Licking food will help your pet can feel more relaxed and produce saliva that cleans their breath and protects their teeth and gums. Moreover, by extending the shelf life of delightful little foods, LickiMat lowers calorie intake and lowers the risk of overeating. It is suitable to be used with treats, yoghurt, peanut butter, spreads, raw food, liquid food, pet food, and is freezer safe, microwave friendly, and hand washable.
- Prepare LickiMat with a food your pet loves.
- Spread a small circle of treat in the center of the LickiMat.
- Sit on the ground with your pet and place the loaded LickiMat on the floor in front of them.
- If your pet attempts to chew LickiMat, redirect with a toy or treat. Remove LickiMat.
- Try again in 5-10 mins or at a later date. Repeat Trade every time you want to remove LickiMat.
- As your pet learns to lick (instead of chew) you can widen the circle but steer away from the edges of the LickiMat for the first week or two to train your pet not to chew edges over repeated use.
- Pick up the mat once they have finished with it.
- Wash it with warm water after use.
- Soothe & Calm your pet through licking
- Promotes fresh breath, healthy teeth & gums
- Pets enjoy small treats without over feeding
- Boredom busting and Anxiety-reducing
- Keep pets entertained with tasty treats
- Stimulate saliva to aid digestive health
- Made from flexible Thermoplastic Rubber (TPR) and non toxic
- Suitable for use with Treats, Yogurt, Peanut Butter, Spreads, Raw Food, Liquid Food, Pet Food.
- Hand washable- clean with hot water and detergent
- Freezer Safe and Microwave Friendly
- Contains no silicone or toxic substances
- Always clean the mat after use
- Keep it fresh and clean
- Keep it away from children
- If it becomes damaged or parts come loose, please dispose of and/or replace
| Pet type: |
Dogs and Cats |
| Product type: |
Feeding Mat |
| Product Weight: |
0.131 kg |
| Material Used: |
Flexible Thermoplastic Rubber (TPR) |
| Brand: |
LickiMat |
| Manufacturer: |
Innovative Pet Products |
