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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Designed to enrich feeding time, relieve anxiety, and promote licking, Lickimats are the perfect solution to your feline's boredom. Lickimat encourages slow feeding, and is a useful alternative to cat’s feeding bowls. Lickimat Felix is ideal for raw foods and they are useful to serve your cats with spreads, treats, yogurt, and other liquid foods.
Lickimat Felix is made using food-grade and non-toxic TPR material. It imitates cat's ancestry feeding and enriches their feeding time, allowing crouching while feeding and lowering anxiety. It is whisker-friendly and their pocket designs boosts licking, and slow down the eating process.
The unique textured patterns satisfy cat's tongue and enhance taste through licking at the same time. The surface area is made out of natural rubber that scraps food particles and smelly bacteria from their mouth to promote fresher breathing. Through slower feeding, Lickimat Felix lowers gastric problems and enhances digestion.
Lickimat Felix is suitable for use in all cats. It is hand-washable, freezer safe, and microwave friendly and useful to serve a variety of (wet, dry, or raw) foods at the same time without being untidy.
How it works?
Lickimat Felix encourages licking. This action releases endorphins which calms your pet and reduces stress and anxiety. Moreover, licking produce saliva that protects your feline's gums and teeth. The saliva contains digestive enzymes like Amylase which aids in digestion.
| Material | Non–toxic food grade TPR |
| Dimensions | 22 x 15 cm/ 8.6″ x 7″ |
| Weight | 0.085 Kg |
| Brand | LickiMat |
| Manufacturer | Innovative Pet Products |
My feline seems to have liked this more than I thought
I was looking for this one for about a month, glad to find it here
She took all what I gave to eat, awesome product indeed
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