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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Vitalitae Hip & Joint Superfood Jerky for Dogs is designed to support cartilage health and improve joint mobility. This multi-nutrient formula includes a blend of natural, healthy ingredients, such as hemp oil and protein, which help relieve symptoms associated with osteoarthritis, hip pain, and joint inflammation. Made from all-natural, meat-based ingredients, this tasty jerky provide an easy and effective way to deliver joint support to your dog. By nourishing cartilage and reducing inflammation, these treats promote better mobility and overall well-being. Ideal for dogs experiencing joint issues, Vitalitae Hip & Joint Jerky is a nutritious solution for maintaining your pet’s active lifestyle.
How it works?
Vitalitae Hip & Joint Superfood Jerky combines glucosamine and chondroitin to support cartilage health and alleviate symptoms of osteoarthritis, hip pain, and joint inflammation in dogs. These nutrients are traditionally used to help prevent or treat joint conditions. The Omega 3 and 6 fatty acids in hemp seed provide an ideal anti-inflammatory balance, while turmeric, known for its natural anti-inflammatory properties, supports joint health and mobility as dogs’ age.
Feeding Guide (Suggested):
| Dog Size | Dog Weight | Straps |
| Toy | <5 kg | 0.5 |
| Small | 5-10 kg | 0.5-1 |
| Medium | 10-25 kg | 1-1.5 |
| Large | >25 kg | 2 |
| Target Species | Dog |
| Product Type | Pet Treats |
| Key Ingredients | Kangaroo meat, Chicken meat, wheat flour, Hemp seed oil, hemp seed Protein, Vegetable glycerine, Glucosamine sulphate, Chondroiten, turmeric, Potassium sorbate, vitamins & minerals. |
| Brand | Vitalitae |
Typical Analysis:
| Protein | 28.3% |
| Fat | 13% |
| Metabolizable Energy | 3593 Kcal/Kg |
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